Below you'll find a list of all posts that have been tagged as “Service Design”
I have a confession. Although my world is a UX-centric one, I added ‘service design’ to the meta tag of my website and have been using terms like ‘service blueprint’ and ‘swimlanes’ in meetings. I watched as a LinkedIn group changed its title three times from UX to UX / CX / product / strategy and the web site recently …
Creating an effective Request for Proposal (RFP) for a UX Research project is challenging. This is true whether you have an internal research team in place and you’re looking to augment their efforts, or you’re starting from scratch. In either case, it’s important to understand what needs to be in the RFP (and what doesn’t), so you can find the …
If you are an in-house UX strategist or product manager bringing in an external UX research agency, you might be wondering how to get the most from the collaboration. We’ve found that companies don’t always know what to expect, what to request from a UX consultancy, or how to socialize the research within the company, and therefore might not be …
We are delighted to be guests for an up-coming webinar hosted by the good people at Aging 2.0. TOPIC: “With, Not For” Designing Innovations in Aging through Empathy Mapping and Inclusive Design Teams NOVEMBER 15TH, 2016 – REGISTER FOR THE WEBINAR ON EVENTBRITE We have the ability to create experiences that are situationally appropriate and environmentally aware, regardless of age, …
I managed to pin down our new Director of Insights and Service Design, Mary Piontkowski, to find out a little more about her. This is what I discovered. Welcome! You seem so enthusiastic about the work you do. Can you give us a brief background as a professional in the field, and how it relates to the work you are …
